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Book an appointment through the call centre


Book an appointment through the call centre

If you wish to book an appointment through the call centre, you need to call the number indicated below and provide the operator with the information requested.

To book an appointment:

Tel.: 0203 327 6290*

Open Monday to Friday: 8.15am - 12.30pm (GMT)

* Standard call charges from landlines or mobiles apply depending on your network service provider. There are no additional costs.

If you are not registered with the "PrenotaOnline" system, we kindly ask you to do so  before reaching out to the Call Centre (click here and follow "new user registration"). You do not have to book an appointment through the "PrenotaOnline". Registration is needed in order for the Call Centre Operator to send you a confirmation of the appointment.  

On the day of your appointment at the Consulate, you need to submit all the documents required. For a full list, please click here.

Should there be no impediment, the passport will be issued on the day of your appointment.

We remind all applicants that children under the age of 12 are not required to attend the Consulate in person.
For further information, please click here.

NEW AFTERNOON APPOINTMENS available through the PrenotaOnline system,FOR BIOMETRIC DATA ONLY: please click here to be redirected to the relevan section of the website. 




Afternoon appointments are solely for:

• collecting your biometric data (fingerprints). We won’t be able to issue your passport on the same day. Your new passport will be posted back to you within 30 days of receipt of your application.
• applicants who are registered with the Italian Consulate in London (A.I.R.E or Anagrafe Italiani Residenti all’Estero)
• applicants who are aged 12 and above

We do not need biometric data for children under the age of 12. Please submit passport applications for children under the age of 12 by post (click here)

For information on how our Call Centre handles your personal data, please click here